StarLoans will focus on its core business as a specialist mortgage lender of small Secured Loans
StarLoans will Deal Direct with its customers to achieve real customer benefits
Our aim is to offer financial solutions to homeowners by providing good value, flexible Secured Loans
Our philosophy is to avoid “rule based lending” so that we can accept as wide a range of applications as possible, based on individual circumstances
Our Secured Loans will have the highest possible flexibility, including further advances, so that we can be responsive to our customers’ needs
Our aim is to build long term customer relationships through excellent customer service over the term of the loan
StarLoans will Treat Customers Fairly, both in spirit and regulatory adherence
Small secured loans: our approach
You may think that taking out a secured loan is difficult or slow. At StarLoans, this could not be further from the truth! We make the process simple to understand and can issue your secured loan after only ten days from your first enquiry.
We always emphasise that a secured loan will place your home at risk. However, our focus on small secured loans means that this outcome is unlikely to occur in practice. Why?
StarLoans only wants to lend you what you can comfortably afford – hence our focus on small secured loans. Our application form asks for your income and other financial commitments. We then assess whether you can afford the repayments and will adjust the loan term to ensure that this is the case.
What if you have temporary payment difficulties? Our policy is to be flexible and and understand that you may need a payment holiday.